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Q & A
Thread:
Be warned before buying from 360precision

Re: Be warned before buying from 360precision Posted: 3 Jun 2011 at 10:20 GMT	go to thread
The simple fact is your issue was answered within 3 HOURS once you actually used the support system. If you'd registered for the support like we ask multiple times throughout the order processes you would not be complaining. You seem to have spent MORE TIME posting these slanderous threads then you spent trying to register at the support forum. What I also don't understand is your initial contact with 360Precision was on Mon, 4/18/11 01:15:08 via the online chat. You then spoke to us again on Wed, 4/27/11 09:41:41 via the online chat. I can see from my online history and your emails/enquiries that I was available via the online chat each time you either emailed of submitted an enquiry via the website. What I don't understand is why you then made NO attempt to use the online chat OR register with the support system. Each email you sent generated an auto reply asking you to use the online support desk. We also have a NOTE at the top of the enquiry form asking customers to use the online support desk. You seem to have ignore almost a dozen direct requests to use the online support desk ? WHY? I just want to know WHY ? All customers have FOUR opportunities to read about the support system: You can read all the content the customers have access to here: 1. Terms and Conditions: www.360precision.com/360/order/dsp_tandcs.cfm 2. Order thank you: www.360precision.com/360/rd/order/ 3. Support Email: www.360precision.com/360/support/dsp_support_emai... 4. www.360precision.com/360/rd/support/ After reading the above if a customer emails us and we don't reply they have no one to blame but themselves. I don't like being blunt but we DO NOT OFFER SUPPORT VIA EMAIL, it really is as simple as that. Email is an extremely unreliable form of communication for supplying support to a large number of customers. Maybe as a photographer with a handful of customers it's manageable. When you're supporting thousands of customers email DOES NOT WORK. Our online chat also allows us to turn a chat into a support ticket at the click of the button. These two systems tie in extremely well and supply out customers with a complete support infrastructure. It's also baffling as we're available for much longer hours than our competitors. I'm personally available on the chat and support system Mon-Fri from 6-8am to 6pm, Sat 6am-12pm and most days I'm also online up to midnight each night. If I have 3G access I'll also be logged into the live chat and receive instant notifications on my iPhone/iPad via the online support system. The other difference is our support is provided by the OWNERS of the company, not some random volunteers. Matt
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Forum:
Q & A
Thread:
Be warned before buying from 360precision

Re: Be warned before buying from 360precision Posted: 3 Jun 2011 at 9:41 GMT	go to thread
Hi Neil, PLEASE so not make suggestions for people to contact us. We have ONE support system and that is CLEARLY outlined on the website: www.360precision.com/360/index.cfm?precision=supp....home You can see how the support system operates here: www.360precision.com/360/index.cfm?precision=supp....process Matt
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Forum:
Tips & Tricks
Thread:
NN Ultimate M1-L wRD16 vs. 360Precision Adjuste Giga

Re: NN Ultimate M1-L wRD16 vs. 360Precision Adjuste Giga Posted: 1 Mar 2011 at 16:48 GMT	go to thread
Smooth said: A camera specific "L" bracket or camera specific "plate" don't need to be leveled and really can't be fitted wrong. This Arca Swiss design mates perfectly with the NN quick release clamp that is purposely designed for the upper rail and locks everything level. It cannot pivot like a single mounting screw into the base of a camera body. It is as stable as any method I have seen. I can only comment on what I've seen and apart from RRS or Kirk I've not seen any camera specific QR plates. So I assume the only solution at this point in time is a generic plate. Yes Kirk can of course use his L plate. As for the battery grip comment of course that's my preference and I'm not sure it's stated as anything other than an opinion. Matt
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Forum:
Tips & Tricks
Thread:
NN Ultimate M1-L wRD16 vs. 360Precision Adjuste Giga

Re: NN Ultimate M1-L wRD16 vs. 360Precision Adjuste Giga Posted: 1 Mar 2011 at 16:37 GMT	go to thread
Nick Fan said: NN Ultimate M1 Cons: 7.5 deg upper rotator vs 5 deg, limiting lens to 200mm eq fl and below. No accurate settings available for cameras and lenses means you need to take 10 mins to find it out. Short vertical rail means add-on accessory is needed for full rotation with many lenses. Camera specific camera mounting plates are still under development means you may need to tolerate with a universal one. Pros: Arca Swiss compatible system to work with large array of high end accessories such as ballheads, camera plates, lens plates, L-brackets, gimbal arms etc. Multifunctional rails to use as macro slides, lens plates etc. Fully modular design. Components work for future models and accessories means pay less in the future. Fully QR enabled design means setup and break down in minutes. compatible with Fanotec lens ring mounts and other lens rings for telephoto lenses. Single knob operation vs 3-plunger operation, much easier and intuitive. RD16 to support ultra-wide fisheyes to 275mm telephoto lenses. short vertical rail means enhanced stability for large telephoto lenses for Giga-pixel panos/ mosaics. * Nadir Adapter coming soon will make nadir patching much easier. Nadir adapter increases the vertical headroom to allow full rotation for most lenses. Upgradable to support >400mm lenses. integrated rail stops to support multiple NPP on the fly. industry's leading customer support Not much to say other than the Adjuste Giga is designed from the ground up to be a panoramic tripod head, it's not simply a product made-up from generic rails and plates. Every part/component of the Adjuste Giga has been optimised for its single specific use. This in the end creates a better, easier to use product. Cons: User changeable detents, you're not locked into having to upgrade rotator bases if you need different detent stops. * Each component is optimised for use as a panoramic tripod head. * 5º locked in vertical stops * Configurable vertical stops in either 5º, 10º or 15º increments simply by locking out plunger 2 and 3. Although it does have 3 plungers it's no different than using a single plunger set-up. You simply pull on the plunger and move the camera arm in the direction of the next plunger and it AUTOMATICALLY locks into the next slot. You do not have to operate two plungers at the same time. * 2.5º horizontal detent stops. This can be decreased to 1.875º on request but not recommended, * One custom pin plate covers 12 camera bodies and is user changeable in 30-60 seconds. * Pin plate removed the need to level the camera on the head. * Custom mounting plates for the 1DsMK2/MK3 and coming soon for the D3, D5000 and D7000. * Fully compatible with the 14-24 and 24-70 without any additional components to add either size or weight to the set-up * Twin bearing set-up in both the base and vertical arm for super smooth movement to minimise vibration and movement. * Super smooth base rotation using large thrust bearings and radial bearing to isolate the panohead movement from the tripod. Again this reduces the chance of moving the tripod and also minimises vibrations. * Accurate entrance pupil settings for almost 1,000 camera and lens combinations. These have been tested and verified. * Full entrance pupil settings are retained when the head is disassembled for travel. * Custom 4 track detents machined on request. Allows you to customise the detent system for your specific camera and lens set-ups. Two custom detents can cover over 95% of all camera and lens combinations using between 20-30% overlap. * T2024 Alloy, twice the strength to weight ratio when compared to T6061 alloy. This gives you a much stronger product for the same weight and again minimises vibrations. The extra strength allows the panohead to operate at 100% of its functionality with all compatible camera and lenses. The T2024 alloy sidearm has the same stability as a much shorter T6061 rail. Fully mobile integrated live chat and online support allowing us to offer live chat support for up to 16 hours per day 6-7 days per week. Support is manned by company owners that know panoramic photography, not unpaid volunteers. Cons Slightly more expensive but includes standard camera mount and pin registered plate for support of 12 different DSLRS. You can elect to swap either plate at no cost to the 1DsMK2 or MK3 plate. We also include any number of standard detent plates with the the Giga free if you have a need for them. * Allen key required for product use. Matt 360Precision.com
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Forum:
Q & A
Thread:
nikon 14-24 vs 16 fisheye for 360x180 panos

Re: nikon 14-24 vs 16 fisheye for 360x180 panos Posted: 1 Mar 2011 at 16:04 GMT	go to thread
It really depends on the final use of the images. If it's for online use then the D700/16mm is more than enough unless you have a very specific case where the small amount of extra resolution is needed. If it's for prints then there are better option than the 14-24mm. I'd look at going to at least 35mm to make the added resolution worthwhile over the 14-24@24mm. If you could post some links to the types of images you want to create then I can give you a better informed reply. Matt
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Forum:
Tips & Tricks
Thread:
NN Ultimate M1-L wRD16 vs. 360Precision Adjuste Giga

Re: NN Ultimate M1-L wRD16 vs. 360Precision Adjuste Giga Posted: 1 Mar 2011 at 15:54 GMT	go to thread
You can of course use the standard mounting plate on the Giga. The other option is to simply attach a quick release plate to the standard rubber faced camera mount. The only difference is you're not locked in to having to use the quick release which when not needed simply adds weight and bulk to your set-up. Before we had the pin plate for the S5Pro I simply used the RRS L-Bracket as well. The fact is you can tighten the thumbscrew on the Adjuste Giga in the same way you can with the QR plate on the base of the camera. So I can't see what benefit the QR plate gives ? It takes 3-4 seconds to mount the camera using the thumbscrew, I guess if 1 second or so is important in the grand scheme of shooting panos then the QR design might be a better solution. When using the QR plate you still have the issue of making sure it's attached level to the camera, this is not the case with the pin plates. So you can go with a QR only solution or use a product that has benefits that outweigh a QR plate design. I'm not saying you can't use the battery grip but personally I see no point. You really want to be using a remote cable so the vertical shutter release on the BG won't be used. You can also change the battery if needed without having to remove the D700 from the panohead. I mean, the single D700 battery easily lasts an entire day of shooting panos. I have 5-6 battery grips sat on the shelf and apart from measuring the height I've not had any need to use them when shooting panoramas. Matt 360precision.com
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Forum:
Q & A
Thread:
Advice on best pano head for my camera/lenses thread disabled by the moderator

Re: Advice on best pano head for my camera/lenses Posted: 18 Feb 2011 at 17:23 GMT
How is it scam when we're still within the original timeframe. As for contacting us if you read the support email your request would have been answered. If we didn't have to deal with all the people that can't read the website or customers from other companies trying to scam support we wouldn’t have to implement such rules for support. However the vast majority have no issues reading the emails, website and other information supplied during and after the sales process. We also have a terms and conditions page that no one seems to read but obviously check to say they have: www.360precision.com/360/order/dsp_tandcs.cfm Like I keep saying, I just don't know what else can be done to make things more obvious for customers. When we had an email only support option we had far more issues. Matt
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Advice on best pano head for my camera/lenses thread disabled by the moderator

Re: Advice on best pano head for my camera/lenses Posted: 18 Feb 2011 at 17:13 GMT
Dan was quoted 6-12 weeks before he placed the order which is standard for ALL custom Absolute orders. No resellers stock Absolute models due to the 1000+ combinations we support. This is the support options email that gets emailed to customers. Once again, those that follow these simple rules have no problems: Please take a minute to read the following support outline and register for your free technical support: support.360precision.com Thank you once again for choosing to purchase a 360Precision panoramic tripod head. Our products are engineered to give you years of trouble free use. However if you do need any support for your 360Precision product or other related products, software or just have general questions we're more than happy to help. To receive any form of support you will first need to register with our online support system. Registering is very simple and should take no more than 30 seconds. Once you've registered you can submit your support question/s. We've chosen the online route to try and bypass any issues caused by email. The online system also allows us to easily track the history of any support request. Please note that the support system will highlight the fact that you can submit support requests via email or reply to the automated email replies. Please refrain from doing so and only answer or update support tickets via the website. It is very important that you do not email any support requests directly to any 360precision.com email address or reply to any of the automated emails that you receive. Although our systems automatically send out emails for order confirmations and enquiries, do not automatically assume that these email accounts are ever read in person. We also regularly change the various email addresses used by our systems to cut down on spam. So even though you may have received an email from 360Precision the chances are the email account may no longer be active. If you follow the above procedures and use the online support system you will have no issues in receiving fast and efficient technical support. Please allow between 24-48 hours before re-submitting any support request. We do our best to answer all support requests the same day but this is not always possible. If your question relates to your order, shipping timeframes or order tracking details you MUST include your order number in the subject of the support requests. Support requests with an attached order number are prioritised. You can find your order number in the Order Details section of your automated order confirmation email." Matt
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