Andrey Ilyin
Posts: 642
Location: Moscow,
Registered: 8 Dec 2004
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Does anybody have a reliable channel to communicate with Matt Rogers (360precision)?
Posted: 24 Oct 2011 at 13:16 GMT
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Preferably his mobile and/or home phone?
Can't get response on my emails addressed at "Matthew Rogers" <matthew@360precision.com> and at the messages sent through FB.
Thank you.
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Smooth
Posts: 3774
Location: Mount Panorama, Australia
Registered: 21 Jul 2004
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Re: Does anybody have a reliable channel to communicate with Matt Rogers (360precision)?
Posted: 24 Oct 2011 at 13:30 GMT
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I think those methods are against the "Matthew's" law.
You have to go to the west and stand north with you tongue out and yell through your nostrils on a Sunday before dawn as loud as you can whilst standing on one leg with an ice cream on your head.
Something like that anyway!
There are a few Novels written on this subject throughout this forum on what the correct procedure is. Matt even stops in from time to time to correct people when they obviously have the method all so wrong and explains to them that they are half-wits and the like.
Regards, Smooth 
www.omnipix.com.au
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DorinDXN
Posts: 2853
Location: Timisoara, Romania
Registered: 14 Nov 2006
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Re: Does anybody have a reliable channel to communicate with Matt Rogers (360precision)?
Posted: 24 Oct 2011 at 13:33 GMT
updated: 24 Oct 2011 at 13:34 GMT
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Hi Andrey, try also this
www.panoguide.com/users/~Precision360/
OTOH, for a better world (less spam) avoid posting e-mail addresses (at least in clean)
cheers,
Dorin
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Tourdesign
Posts: 52
Location: United Kingdom
Registered: 24 Aug 2011
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hindenhaag
Posts: 729
Location: Netherlands
Registered: 7 Mar 2010
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Re: Does anybody have a reliable channel to communicate with Matt Rogers (360precision)?
Posted: 24 Oct 2011 at 14:32 GMT
updated: 24 Oct 2011 at 14:43 GMT
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This is what he has on his site:
www.360precision.com/360/index.cfm?precision=cont....home
This theme has been on this forum a long time and has got the longest thread we ever had.
I am glad we are free from these discussions.
Following Matthew's former statements, you find all the explanations to reach him on his own website. Following his rules nothing can go wrong to reach him.
I am not quite sure about it, but I think this theme was banned on this forum a longer time ago.
If you have questions about parts, " besides an already payed but nothing received order or delay", try to contact Andrew Badders :
www.360tacticalvr.com/rotators/360precision.html
Very good service, can be trusted, good prices. I know him a long time from NN Forum as one of the top three NN distributors.
Official UK Info:
www.companiesintheuk.co.uk/ltd/360precision
Sucess,
Heinz
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Bob Stone
Posts: 287
Location: Rochester, NY, United States
Registered: 20 Oct 2007
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Re: Does anybody have a reliable channel to communicate with Matt Rogers (360precision)?
Posted: 24 Oct 2011 at 20:08 GMT
updated: 24 Oct 2011 at 20:09 GMT
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Smooth said: I think those methods are against the "Matthew's" law.
You have to go to the west and stand north with you tongue out and yell through your nostrils on a Sunday before dawn as loud as you can whilst standing on one leg with an ice cream on your head.
I try to never use "OMG", but OMG Smooth, that was absolutely hilarious!
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Andrey Ilyin
Posts: 642
Location: Moscow,
Registered: 8 Dec 2004
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Re: Does anybody have a reliable channel to communicate with Matt Rogers (360precision)?
Posted: 25 Oct 2011 at 12:16 GMT
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Smooth, seems that you are very close to the core.
Matthew clarifies his 'law' at the PPoFB - those who are interested can check one of the recent threads. In two words: if you have ordered a head and paid for it and want to know when it will be shipped, if Matt doesn't have heads at the shelf he will stay silent. Because the silence it the answer itself. And he is busy with a serious stuff.
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Smooth
Posts: 3774
Location: Mount Panorama, Australia
Registered: 21 Jul 2004
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Re: Does anybody have a reliable channel to communicate with Matt Rogers (360precision)?
Posted: 25 Oct 2011 at 12:46 GMT
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Nothing new then ....
Regards, Smooth
www.omnipix.com.au
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Thomas Krueger
Posts: 358
Location: Genoa, Italy
Registered: 3 Mar 2006
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Re: Does anybody have a reliable channel to communicate with Matt Rogers (360precision)?
Posted: 25 Oct 2011 at 12:50 GMT
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If you order a head you should be billed at the shipping day of your order and not 6 week before.
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badders
Posts: 384
Location: East Kilbride, United Kingdom
Registered: 5 Dec 2007
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Re: Does anybody have a reliable channel to communicate with Matt Rogers (360precision)?
Posted: 25 Oct 2011 at 13:18 GMT
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Thomas Krueger said: If you order a head you should be billed at the shipping day of your order and not 6 week before.
Sorry I have to disagree with you on that one. This depends totally on a company's normal T&C's. Some charge a card only when an item ships, some (like mine) depending on the payment method will charge the card overnight and advise the customer of the status of their order. As long as these conditions are detailed in the T&C's which are shown on the website it's then up to the customer if they wish to proceed and make a payment on their order or not.
Andrew Baddeley
www.360tacticalvr.com
stores.ebay.co.uk/360tacticalvr
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Tourdesign
Posts: 52
Location: United Kingdom
Registered: 24 Aug 2011
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Re: Does anybody have a reliable channel to communicate with Matt Rogers (360precision)?
Posted: 25 Oct 2011 at 13:44 GMT
updated: 25 Oct 2011 at 13:57 GMT
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badders said: Thomas Krueger said: If you order a head you should be billed at the shipping day of your order and not 6 week before.
Sorry I have to disagree with you on that one. This depends totally on a company's normal T&C's. Some charge a card only when an item ships, some (like mine) depending on the payment method will charge the card overnight and advise the customer of the status of their order.
AS LONG as it clearly states when the order will be sent out (so when you expect to have the next batch of stock in).
Personally, I don't think there is a reason why ANY company (unless perhaps you're Bugatti, or Ferrari) needs to list an item for sale, take payment for it then wait until it comes in to stock before sending. If you don't have it in stock, don't sell it.
Andrew, are you saying it's acceptable for a company to sell an item, then have the owner email the following day telling them it will be 3 weeks before it's due in stock? Why not just list it as 'Not in stock', and give people the option of being emailed when it's in stock? (I suspect it's because you know they'll go elsewhere).
EDITED TO ADD: Just checked an item on your site and it does clearly say an item will be back ordered, which is fair enough. If the buyer is aware, then I guess that's their choice. It would be good to have an estimated date though, as I suspect this puts people off, a lot.
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badders
Posts: 384
Location: East Kilbride, United Kingdom
Registered: 5 Dec 2007
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Re: Does anybody have a reliable channel to communicate with Matt Rogers (360precision)?
Posted: 25 Oct 2011 at 14:39 GMT
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Tourdesign said: Andrew, are you saying it's acceptable for a company to sell an item, then have the owner email the following day telling them it will be 3 weeks before it's due in stock?
Yup. Totally acceptable in my opinion. It's the way I've been operating for the last 5 years and in that time I had only one person complain and that was even after I emailed them back at 9:15pm on a Friday night, 7 mins after they placed the order to tell them we were out of stock. Just goes to show you can't please everyone....
Tourdesign said: Why not just list it as 'Not in stock', and give people the option of being emailed when it's in stock? (I suspect it's because you know they'll go elsewhere).
That may work for the likes of the major online retailers with their heavily automated systems, but for smaller traders like myself it's very difficult manually maintaining an eCommerce store with all the items I hold on inventory, so it works best to list items as in stock on the front end, but with a notice that the item is on backorder when a customer goes to checkout.
Tourdesign said: EDITED TO ADD: Just checked an item on your site and it does clearly say an item will be back ordered, which is fair enough. If the buyer is aware, then I guess that's their choice. It would be good to have an estimated date though, as I suspect this puts people off, a lot.
Actually, it doesn't appear to put people off as my store stats on abandoned baskets shows. But, I'm looking to implement an "estimated shipping date" module to my eCommerce store as you are right, it will help the customer experience. (Plus save me typing it out in an email whenever an out of stock order comes in...)
Andrew Baddeley
www.360tacticalvr.com
stores.ebay.co.uk/360tacticalvr
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Andrey Ilyin
Posts: 642
Location: Moscow,
Registered: 8 Dec 2004
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Re: Does anybody have a reliable channel to communicate with Matt Rogers (360precision)?
Posted: 26 Oct 2011 at 6:22 GMT
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Andrew,
Yes, it is totally normal to warn a buyer that his order will be fulfilled, say, in three weeks after payment. It is more than normal to expect that a seller will inform a buyer that he can't ship order in time and offer to return money.
To add a little spice. I am (was?) a reseller of 360precision products here in Russia and these 4 orders placed in behalf of my customers. And now they blame and call an asshole ME.
A month ago Matt wrote to me that he "is sending a Giga today and a rest of order this week". Last Monday he wrote that orders will be shipped 'this week'. Every time I translate it to my buyers and looks even greater asshole in thier eyes after nihil happens.
My reputation of reliable seller is severely suffering.
Needless to say that I never heard a word 'sorry' from Matt.
I am also a reseller of NN stuff. NN is not a mega corporation, it has just a few people in staff, huge (now) list of parts and heads - but what a difference in communication! Being a NN reseller either you should know it very well.
Andrey.
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Tim Eastman
Posts: 133
Location:
Registered: 13 Nov 2006
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Re: Does anybody have a reliable channel to communicate with Matt Rogers (360precision)?
Posted: 26 Oct 2011 at 12:42 GMT
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Amazing! How many years has this been going on? Rather a sorry spectacle to see a business with a good product be so hamstrung by such needless obstinacy.
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Andrey Ilyin
Posts: 642
Location: Moscow,
Registered: 8 Dec 2004
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Re: Does anybody have a reliable channel to communicate with Matt Rogers (360precision)?
Posted: 27 Oct 2011 at 11:59 GMT
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Seems that the pipe is clear now - I got exchanged by few emails with Matt, heads are waiting for a collector from the post. Matt also kindly offered a fair compensation for the troubles with angry buyers.
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