lybarrondo
Posts: 46
Location: New England, United States
Registered: 12 Feb 2009
|
Nikon Settings for 360precision Adjuste Giga
Posted: 23 Apr 2009 at 0:23 GMT
|
|
Does anyone have elbow and lens settings for any of the following combinations:
D200 w/ Nikkor 10.5
D200 w/ Tokina 11-16 (@16)
D700 w/ 12-24 (@12)
D700 w/ 70-200 (@200)
Thanks!
Please no comments about customer service. I am well aware of it and don't really care. The gear is great. Plus I think I am now in the "no soup for you" box since I whined about an "overnight" delivery that I now blame on those fedex guys, not Matt. He's the best! ; )
|
|
alert moderator
|
|
Matthew Rogers
[360 Precision]
Posts: 283
Location: Oxford, United Kingdom
Registered: 16 Jun 2005
|
Re: Nikon Settings for 360precision Adjuste Giga
Posted: 23 Apr 2009 at 7:22 GMT
updated: 23 Apr 2009 at 7:31 GMT
|
|
No customer regardless of the way they treat us is treated any differently. We have a simple support procedure and if it's followed then support is forthcoming.
Just out of curiosity why did you submit the tech support request via the enquiries form instead of using tech support ? Just a simple question as we obviously need to improve something as for some reason it doesn't seem to be clear enough. Yet I can't work out why.
www.360precision.com/360/index.cfm?precision=cont....home&mainnavID=7
Your post makes it look like we wouldn't supply the settings.
You could have given us at least a few hours to reply to your post considering you emailed us at 1am 
support.360precision.com
Also the procedure is clearly outlined on our "SUPPORT PAGE"
www.360precision.com/360/index.cfm?precision=supp....home&mainnavID=9
Matt
|
|
alert moderator
|
|
Harry
Posts: 42
Location: SCHOONHOVEN, Netherlands
Registered: 26 Oct 2004
|
Re: Nikon Settings for 360precision Adjuste Giga
Posted: 23 Apr 2009 at 9:10 GMT
|
|
Dear mister Rogers,
Pleas follow this link: tinyurl.com/c5yjge , and select a training.
You really need it!
Kind regards,
Harry.
|
|
alert moderator
|
|
Paul Thomas
Posts: 133
Location: Sunny South East UK, United Kingdom
Registered: 7 Nov 2007
|
Re: Nikon Settings for 360precision Adjuste Giga
Posted: 23 Apr 2009 at 10:57 GMT
|
|
|
Matt: Can't you just give the guy the information he asked rather than go on the offensive all the time?
|
|
alert moderator
|
|
Matthew Rogers
[360 Precision]
Posts: 283
Location: Oxford, United Kingdom
Registered: 16 Jun 2005
|
Re: Nikon Settings for 360precision Adjuste Giga
Posted: 23 Apr 2009 at 11:39 GMT
|
|
He knows the correct channel to request the information. The settings database isn’t public information hence I won't publish the settings on panoguide.
Matt
|
|
alert moderator
|
|
lybarrondo
Posts: 46
Location: New England, United States
Registered: 12 Feb 2009
|
Re: Nikon Settings for 360precision Adjuste Giga
Posted: 23 Apr 2009 at 17:07 GMT
|
|
Matt,
Constructive criticism:
1) you should include a piece of paper with the delivered product that clearly identifies technical contact info and basic instructions (or links to find them on the site). Perhaps, it was an oversight, but there was not even a packing slip, saying "thanks for doing business". That's an insignificant cost for a standard business practice. You do global business and some cultures would be offended by the omission.
2) People scan down a page and the prominent link is at the top for customer inquiry. You are relying on people patience to read too much text. Some basic changes in layout design could bring out the highlights that are causing confusion with your customers.
3) The spam filters are killing your business. I've been patiently writing since the 11th to get the settings you said you would include in the order, but you obviously didn't get them. You think I am impatient and I think you are negligent, both of us are wrong. Your emails on my end are going into the spam box because of the mail server you are using. Upgrade it.
A general comment:
I have tried Manfrotto, NN and Agnos. Your panoramic heads are the best. Regardless of how annoyed you may be with some segment of your customer base, you must rectify the current impression of poor service. No matter how unjustified that is, it is the prevailing impression. It is costing you business. Forget about arguing with customers, there is no winning. If you can't stand the stupidity, then hire a high school kid to placate impatient or dim-witted customers.
Unlike some of the others on here, I look past the support issues and focus on the piece of metal. I attribute the service issue to growing pains. I want you to be successful so you can continue to design and build good products for this industry. These flame-wars are distractions you should avoid.
Now back to the subject, I just registered for the tech support and look forward to getting the settings.
R,
Loren
|
|
alert moderator
|
|
back to threads list |
this thread is closed