efree
Posts: 7
Location: New York, United States
Registered: 31 Jan 2009
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360 precision communication problems?
Posted: 13 Feb 2009 at 12:27 GMT
updated: 10 Mar 2009 at 7:19 GMT
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I bought, or at least think I bought, a 360 Adjuste from 360 Precision. Well Matthew was very helpful before I gave him my credit card. Now I have been waiting for this to arrive and he does not return any of my emails.
I received a Fedex form via email but when I called Fedex they had no record of this tracking number.
Has the company gone bankrupt or something?
The phone number they have on their site never answers.
Anyone know anything?
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Doug Aurand
Posts: 3282
Location: Albuquerque, NM, United States
Registered: 2 Jan 2008
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Re: 360 precision communication problems?
Posted: 13 Feb 2009 at 15:24 GMT
updated: 10 Mar 2009 at 7:19 GMT
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efree
Sometimes Matt is not especially responsive.
Have you tried e-mail or the forum on the 360Precision website
Doug Aurand
Albuquerque
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Guest
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Re: 360 precision communication problems?
Posted: 13 Feb 2009 at 17:05 GMT
updated: 10 Mar 2009 at 7:19 GMT
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www.360precision.com/360/360.cfm
Then go to the Contact us page
comprehensive instructions on how to get in contact with them - and note the remark about answering the phone. If you use the methods listed on that page you shouldn't have a problem contacting them.
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jimmyd
Posts: 174
Location: United States
Registered: 6 Nov 2004
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Re: 360 precision communication problems?
Posted: 13 Feb 2009 at 18:09 GMT
updated: 10 Mar 2009 at 7:19 GMT
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irieman said: www.360precision.com/360/360.cfm
Then go to the Contact us page
comprehensive instructions on how to get in contact with them - and note the remark about answering the phone. If you use the methods listed on that page you shouldn't have a problem contacting them.
I wonder how long it will take before the angry masses jump all over this comment.
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No One
Posts: 501
Location: Sri Lanka
Registered: 14 May 2004
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Re: 360 precision communication problems?
Posted: 13 Feb 2009 at 19:17 GMT
updated: 10 Mar 2009 at 7:19 GMT
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there should be no angry masses, this entire thread is highly suspect and without any real merit.
the "person" efree posting this has posted two messages to this forum, not much of a history, they also don't list any real detail about themselves in their profile, no web site, no name, etc.
Personally I don't take anything anyone says on forum as worth much at all if they don't list who they are, their website, etc.
In this case you have some nameless person saying they are worried about 360Precision without giving any real info about the timeframes, discussion, etc. this is pure forum dribble at it's best/worst. And if it is really an issue, they say they used a credit card - easy fix.
Nameless persons on forums are not worth the time of day.
Regards,
Robert
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Doug Aurand
Posts: 3282
Location: Albuquerque, NM, United States
Registered: 2 Jan 2008
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Re: 360 precision communication problems?
Posted: 13 Feb 2009 at 19:41 GMT
updated: 10 Mar 2009 at 7:19 GMT
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Robert is right.
Also, since efree paid with a credit card, he has a huge number of protections.
Take a Valium and follow the contact instructions on 360Precision.com
Doug Aurand
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Matthew Rogers
[360 Precision]
Posts: 283
Location: Oxford, United Kingdom
Registered: 16 Jun 2005
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Re: 360 precision communication problems?
Posted: 13 Feb 2009 at 19:52 GMT
updated: 10 Mar 2009 at 7:19 GMT
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I did send out a group email explaining the delays due snow and ice in our area.
I'll issue you a full refund on Monday. You're more than welcome to purchase a panohead elsewhere.
www.kaidan.com/Detail.bok?no=160
Did you read what it says about the phone number ? You obviously did yet you still complain about it 
And no, Eric did not try any of the other contact methods, typical really.
Matt
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efree
Posts: 7
Location: New York, United States
Registered: 31 Jan 2009
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Re: 360 precision communication problems?
Posted: 13 Feb 2009 at 21:17 GMT
updated: 10 Mar 2009 at 7:19 GMT
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No not typical. Very poor communication from 360 precision. I am an established photographer in New York City (15 years) and have never seen anything like it.
I was sent an email with Fedex number on it that Fedex said they had no record of. He promised shipment but when I email numerous times, he NEVER responded those email requesting an update.
I was very excited about getting their product.
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Matthew Rogers
[360 Precision]
Posts: 283
Location: Oxford, United Kingdom
Registered: 16 Jun 2005
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Re: 360 precision communication problems?
Posted: 13 Feb 2009 at 21:41 GMT
updated: 10 Mar 2009 at 7:19 GMT
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I'm not sure how a 24 hour delay turns into a scam ????
Here's the tracking link you were sent. I have no idea why FedEx would tell you they have no record when you can clearly see this is not the case:
www.fedex.com/insight/findit/nrp.jsp?tracknumbers...
If you'd taken 2 minutes to read the order confirmation/process page there would never have been an issue. If you even bothered to read the tech support page it would have taken you 2 minutes to contact us.
www.360precision.com/resolution.cfm
This is from the order confirmation page:
3. If the product you ordered is in-stock and ready to ship the next email you receive will contain either the FedEx tracking number or the Business post consignment number. If the product is out of stock we will email you an estimated ship date.
Please note that receipt of the FedEx Tracking number is not confirmation that the item has shipped. It simply means that we have processed the shipping documents pertaining to your order. Once the order has shipped you then receive another email from 360Precision.
I'm not sure what else I can say. If people can't be bothered to read emails or information clearly available to them then I'm baffled. Surely you read the thread from last week on panoguide. Did you bother to follow the contact advice ? NO.
On last point, the company is "360Precision", not 360 precision or precision 360.
Matt
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Doug Aurand
Posts: 3282
Location: Albuquerque, NM, United States
Registered: 2 Jan 2008
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Re: 360 precision communication problems?
Posted: 13 Feb 2009 at 21:55 GMT
updated: 10 Mar 2009 at 7:19 GMT
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efree
With your impatience, looks like you'll be an "established photographer in New York" who'll be be buying your second choice in panoramic tripod heads. 
Doug Aurand
Albuquerque, NM
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Matthew Rogers
[360 Precision]
Posts: 283
Location: Oxford, United Kingdom
Registered: 16 Jun 2005
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Re: 360 precision communication problems?
Posted: 13 Feb 2009 at 21:58 GMT
updated: 10 Mar 2009 at 7:19 GMT
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Doug Aurand said: efree
Sometimes Matt is not especially responsive.
Have you tried e-mail or the forum on the 360Precision website
Doug Aurand
Albuquerque
Of course he hasn't but anyway. It's not that I'm not responsive but sometimes I'm extremely busy.
I don't understand why some people think they need to ask the same already answered question 5 times. If I reply to the same email 3-4 times I generally think that's enough. Sending the same email 5 times won't speed up the delivery, all it does it slow things down.
Matt
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Guest
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Re: 360 precision communication problems?
Posted: 13 Feb 2009 at 22:10 GMT
updated: 10 Mar 2009 at 7:19 GMT
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jimmyd said: irieman said: www.360precision.com/360/360.cfm
Then go to the Contact us page
comprehensive instructions on how to get in contact with them - and note the remark about answering the phone. If you use the methods listed on that page you shouldn't have a problem contacting them.
I wonder how long it will take before the angry masses jump all over this comment.
And your point is? What's your problem? I just pointed out the correct way to address this issue - mind your manners.
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mediavets
Posts: 1980
Location: Isleham, Cambs., United Kingdom
Registered: 8 Feb 2008
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Re: 360 precision communication problems?
Posted: 13 Feb 2009 at 22:10 GMT
updated: 10 Mar 2009 at 7:19 GMT
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Matt Rogers said: If you even bothered to read the tech support page it would have taken you 2 minutes to contact us.
www.360precision.com/resolution.cfm
Matt
Matt
The informtion on this page is helpful, but I couldnot find any way to reach it from links on your site, such as Contact Us. Nor is it listed in the site map.
Andrew
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bigwade
Posts: 826
Location: Utrecht, Netherlands
Registered: 19 Oct 2005
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Re: 360 precision communication problems?
Posted: 13 Feb 2009 at 22:38 GMT
updated: 10 Mar 2009 at 7:19 GMT
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"I did send out a group email explaining the delays due snow and ice in our area.
Of course he hasn't but anyway. It's not that I'm not responsive but sometimes I'm extremely busy. "
In the snow ??
Have Fun Matthew !
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byron2
Posts: 250
Location: Perth, Australia
Registered: 13 Sep 2004
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Re: 360 precision communication problems?
Posted: 13 Feb 2009 at 23:56 GMT
updated: 10 Mar 2009 at 7:19 GMT
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I find AIM the best way to contact matt
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