fotoml
Posts: 1
Location: Norway
Registered: 24 Jan 2012
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360 Precision
Posted: 24 Jan 2012 at 20:11 GMT
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I have to warn you all about this company. In May 2011 I ordered and paid for a Absolute MK2 panoramic gear. I still (Jan 2012) haven't seen anything to the gear. They don't answer my requests and have closed their Facebook page for my posts. I do not know what to do to get my gear. Any suggestions?
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DennisS
Posts: 1621
Location: Los Anglels, United States
Registered: 1 Sep 2007
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Re: 360 Precision
Posted: 25 Jan 2012 at 4:55 GMT
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Problems like this are very well documented here. Search the archives and you will see many other customers in your same situation. Credit card charged, months pass, no status update from 360.
Seems the best way to contact whoever at 360 is to go to their web site and use whatever provision they have for contacting them. I am not a 360 customer, so I rarely if ever go to their web site.
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Thomas Krueger
Posts: 371
Location: Genoa, Italy
Registered: 3 Mar 2006
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VRwave
Posts: 108
Location:
Registered: 19 Mar 2006
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Re: 360 Precision
Posted: 26 Jan 2012 at 7:32 GMT
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Hi Magne,
I noticed your problem and sent Matt an email. He asked me to post this reply, being unable to do it directly:
"360Precision have a custom online ordering system for customers with open orders at orders.360precision.com the order portal is updated on a daily basis with the latest information pertaining to all current orders.
Magne has an account on the forum and has posted. Facebook is not for tech support and this is clearly explained via email. Any posts on facebook regarding orders will be deleted as we don't want facebook or any other social media channel to become known as providing tech support.
We have one clear channel of communication for all current customers. As we're only human sometimes a post is missed. If Magne simply posted another question to his open thread it would have been answered.
Matt "
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Henri Smeets
Posts: 250
Location: Amsterdam, Netherlands
Registered: 28 Nov 2006
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Re: 360 Precision
Posted: 26 Jan 2012 at 11:26 GMT
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In a similar case I would forgive people for not using the right communication channels ("There can be only one" ;-P )
Leaving people in uncertainty for a long time when having parted with their hard earned cash however is something completely different! It's not the buyer who should be trying to make the contact in the first place!
A real shame I guess!
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Clay
Posts: 251
Location: Port Colborne, Ontario, Canada
Registered: 23 Aug 2004
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Re: 360 Precision
Posted: 26 Jan 2012 at 16:53 GMT
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All channels of communication between a customer and vendor should be valid IMO, particularly when hosted by the vendor.
It took effort for 360 Precision to view and delete posts on their facebook page, how much more effort would it take to communicate with the customer. (With an explanation, of course, on preferred methods of obtaining support.)
I'm watching with interest, I'm in the market for a new head.
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DennisS
Posts: 1621
Location: Los Anglels, United States
Registered: 1 Sep 2007
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Re: 360 Precision
Posted: 26 Jan 2012 at 18:41 GMT
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Issues with 360 have been discussed here at great and painful length.
Do a search of this forum and you will see that 360 is not very efficient in communicating with the customer.
Save yourself a whole lot of headache and order anything from NodalNinja.com.
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Bob Stone
Posts: 357
Location: Rochester, NY, United States
Registered: 20 Oct 2007
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Re: 360 Precision
Posted: 26 Jan 2012 at 23:16 GMT
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^^^^^ I nominate this for "Good advice of the day" award. ^^^^^
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